Client Support Technician
Posted:
Friday, 14 March 2025
Valid Thru:
Sunday, 13 April 2025
Index Requested on:
03/15/2025 01:40:54
Indexed on:
03/15/2025 01:40:54
Location:
Miami, FL, 33101, US
Industry:
Healthcare
Occupational Category:
15-1000.00 - Computer and Mathematics
Type of Employment: FULL_TIME
Nicklaus Children's Health System is hiring!
Description:
Job Summary
Provide PC hardware and software installation and support services and Internet access support services.
Job Specific Duties
- Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.
- Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
- Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
- Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Minimum Job Requirements
- BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent work experience.
- Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
- Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.
Knowledge, Skills, and Abilities
- Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
- Certification in A+ and current MCSE preferred.
- Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.
- Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
- Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
- Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
Benefits:
Please see the job description for benefits.
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