Client Support Technician

Posted: Tuesday, 09 April 2024
Valid Thru: Thursday, 09 May 2024
Index Requested on: 04/09/2024 19:31:19
Indexed on: 04/09/2024 19:31:19

Location: Miami, FL, 33101, US

Industry: Healthcare
Occupational Category: 15-1000.00 - Computer and Mathematics
Type of Employment: FULL_TIME

Nicklaus Children's Health System is hiring!

Description:

Job Summary

Provide PC hardware and software installation and support services and Internet access support services.

Job Specific Duties

  • Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.
  • Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
  • Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
  • Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Minimum Job Requirements

  • BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent work experience.
  • Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
  • Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.

Knowledge, Skills, and Abilities

  • Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
  • Certification in A+ and current MCSE preferred.
  • Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.
  • Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
  • Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
  • Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.

Benefits:

Please see the job description for benefits.

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