Nemours is seeking a Patient Access Specialist. The position is responsible for: Greeting patient in accordance with Nemours Standards of Behaviors. Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information when required at each encounter and make confirmation call as needed. Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families.

Essential Functions

Documentation: Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.

Financial: Collect all copays, coinsurance and self-pay amount due for services rendered. Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.

Scheduling: Schedule follow up appointments as instructed via the appointment disposition.

Work ques: Process encounters via the registration and check-out work que daily.

Attend daily huddles.

Appointment confirmation and reschedules.

All other duties as assigned by supervisor or manager.

Qualifications

• High School Diploma required
• Customer Service Experience
• 1 year Medical Office experience