Medical Assistant I-Otolaryngology ENT

Nemours is seeking a Medical Assistant for our ENT Team in Jacksonville, FL.

The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.

Essential Functions:

Greets patients and families at the clinical setting according to Nemours Standards of Behavior.

Verifies patient identity using two patient identifiers (name and date of birth).

Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.

Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.

Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies

Performs clinical duties to support the outpatient visit to include, but not limited to the following:

• Obtain and document height, weight, head circumference and vital signs.
• Documents reason for visit, chief complaint and initiates orders defined using smart sets as appropriate for scope of service and Nemours' protocol.

• Assist with patient examination/treatment.
  • Perform and document point of care testing, and controls.
  • Administers and documents vaccines and approved medications as defined by policy as ordered and provides vaccine records to families
  • Perform and collect routine laboratory specimens
  • Operate required medical equipment.
  • Assist in the flow of patient care

Act as a liaison between support services, other clinical divisions, and patient regarding care and status of wait times.

Make confirmation calls that are not completed by automated systems to ensure all visits are in "confirmed" status prior to visit or per Department protocol

Requirements:

High School Diploma required.
Healthcare and Customer Service experience. Educational experience can be counted for years of experience.
Medical Assistant Certification preferred.
Basic Life Support (BLS) from American Heart Association (AHA) within three months of employment and continue to maintain as required.

About Us

At Nemours Children's, our physicians collaborate across specialties, practices, and hospital settings to deliver care that is among the safest, most compassionate, and most advanced in pediatric medicine. As part of a fully integrated health system with strong academic partnerships, we are focused on achieving exceptional outcomes across every specialty.

We continuously measure and improve outcomes to ensure consistent, top-tier care for children and families. Our culture supports professional growth, collaboration, and innovation while advancing our mission to create the healthiest generations of children.

We are committed to building a workforce that reflects the communities we serve and to creating a strong sense of belonging for patients, families, and team members alike. Nemours is an equal opportunity employer and welcomes candidates of all backgrounds.