The Infusion Center Coordinator (ICC) is an important liaison between the patient/family, provider, and other care team members. The ICC will work closely with Infusion Center Staff, Clinic Coordinators, Pharmacy, and Patient Financial Services to coordinate the infusion center appointments, follow up appointments, sedated procedure appointments, endocrine testing appointments, medication procurement, and authorizations.

This is a hybrid position requiring a minimum of one on-site day per week, with the remainder of work completed remotely based on operational needs. This work arrangement is subject to change based on organizational or departmental requirements.

Position Responsibilities

• Deliver excellent customer service to the patients/families and other care providers. Focusing on family-centered care
• Assist the patient/family with all aspects of infusion center appointments
• Coordinate drug procurement with pharmacy
• Facilitates patient's continuum of care and transition to the next level
• Coordinate infusion center authorizations with patient financial services
• Protocol preparation for endocrine testing
• Collaborate with health insurance agencies to obtain authorizations according to the patient's insurance policy for any tests, therapies, ordered by the provider
• Perform infusion center discharge follow up calls
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's manager or director

Position Requirements

• High School Diploma required
• Healthcare and Customer Service Experience
• American Heart Association BLS within three months of employment and continue to maintain as required
• CNA license preferred
• Minimum of 6 months experience required

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .