Inside Sales Representative

Summary

CQ Medical develops products that aid in positioning, motion-management and treatment accuracy for patients receiving radiation oncology treatments. Our products are used around the globe, and we are the global leader in the market we serve. Our mission is to improve outcomes for patients and providers through a passion for innovation. CQ Medical’s team is passionate about our people and our purpose, and this drives a culture of collaboration, respect, creativity, and energy.

Responds to customer inquiries, enters orders, schedules shipments, resolves and documents complaints, provides information to customers, partners with field Territory Sales Managers, and engages in upselling and cross selling when appropriate to the clinician’s patient needs. This is an extremely critical role representing the voice of CQ Medical to our customers and ensuring that we are able to meet the needs of their patients. The Inside Sales, Multiple Med Device Lines works closely with the field sales team for the overall execution of workload and toward the goals of the Sales department. This position reports to the Director of People and Product Support in service of our providers and their patients.

Key Duties and Responsibilities include the following. (Other duties may be assigned.)

1. Provide World-Class Customer Care in interactions with radiation oncology medical professionals, hospital buyers, and other key customers.
2. Learn a complex and large product portfolio to enable accurate guidance and support for our customers.
3. Suggest appropriate up sale and cross sale devices to solve the clinical needs of customers and their patients.
4. May engage in lead generation activities.
5. Accurately enter orders and record all customer interactions in the CRM.
6. Assist in sending out and recording demo equipment to field reps and customers.
7. Support the relationship between the Customer’s Territory Sales Manager and customer, ensuring clear, professional communication, both written and verbal, that keeps all involved parties informed.
8. Track, solve, and/or respond to customer questions or issues.
9. Escalate issues as needed to aid customers in getting assistance with complaints, technical questions.
10. Receive, resolve, and document customer complaints/coordinate product returns
11. Work with scheduling to communicate accurate ship dates to our customers
12. Field calls regarding returns, repairs / replacement parts, and tracking packages
13. Assist in the daily operation of the department
14. Promptly and regularly provide any feedback gained from customers pertaining to product coverage, customer coverage, and competitive information
15. Proactively engage in increasing product and industry knowledge on Radiation Oncology
16. Performs other tasks as directed by Management.

Job Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education, Experience, and Certifications

Minimum of a high school diploma or GED. Two+ years of customer service experience.

Essential Knowledge, Skills and Abilities

Demonstrate excellent written and oral communication skills.

• Possess strong interpersonal and teamwork skills.
• Ability to learn complex concepts and systems quickly.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• The ability to listen to and understand information and ideas presented through written and spoken words and sentences.
• The ability to see details at close range (within a few feet of the observer).
• The ability to speak clearly so others can understand you.

• The ability to provide training and information about the safety and proper operation of medical equipment and systems.
• The ability to read and understand written instructions, and to consistently follow processes and procedures.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computer skills to include proficiency in Microsoft Office software.
• The ability to type 40 wpm and 10-key.

Why CQ Medical?

• In addition to competitive salaries and incentive plans, we offer great benefits and perks:
  • Choice of multiple Medical, dental, and vision plans through excellent providers. Free life insurance, short-term disability insurance and long-term disability insurance. Tuition reimbursement. A 401(k) plan with company matching and immediate vesting. Employee Grant Program. Generous paid time off and holiday plans. Employee assistance program, employee grant program, pet insurance and indemnity plans for critical illness, accident, and hospitalization.
• The biggest perk we offer:
  • Every single day at CQ Medical, you will know that what you did truly mattered in the lives of cancer patients around the world. You will know that one day, your own parent or sibling, or perhaps you, may be relying on our products. In short, your job will carry greater purpose than getting a paycheck, and you’ll be part of a team of people who are also passionate about fulfilling a higher purpose in their work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements definitions

Never Not performed or required.

Seldom/Rare One time per hour per 8 hour shift.

Occasional Up to 1/3 of day; 1 x every 30 minutes; 1 – 2.6 hours

Frequent 1/3 to 2/3 of day; 1 x every 2 minutes; 2.7-5.3 hours

Constant Greater than 2/3 of day; 1 x every 15 seconds; 5.3-8 hours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.