Description & Requirements

Maximus is seeking a Sr. Manager of Filed Services to direct managers and supervisors to provide IT support services to all staff and business partners; design, build and maintain a very high service level to our customers.

Essential Duties and Responsibilities:
- Direct managers and supervisors to provide IT support services to all staff and business partners; design, build and maintain a very high service level to our customers.

- Responsible for reviewing and evaluation of major workload issues, work procedures and technical skills of staff required; Oversee the quality of work and responsiveness of desktop support specialist, train and mentor staff for career and skills advancement.

- Train staff to acquire various skillsets to support a cross functionality of systems.

- Interviewing and hiring of Field Services staff including but not limited to Technicians, Supervisor and Managers.

- Responsible for long range planning and problem solving regarding organizational goals and objectives at an Enterprise level for the projects supported. Implement controls and communication for awareness, at the Enterprise and Project level.

- Complete and report on quarterly customer satisfaction survey; assess staff training needs on use of equipment and applications; analyze the conceptual feasibility of user needs and prioritizing requests for assignment to staff and subsequent completion.

- Serve as Business Continuity and Disaster Recovery Manager; design and maintain cost affordable recovery environments for high availability; act as leader of departmental recovery planning spanning the entire organization.

- Meet with project ops leadership monthly or as needed to ensure their needs are met from an IT perspective, helping them solution new technologies or migrations, and maintaining Quality of service from IT Field Services.

- Responsible for reviewing and evaluation of major workload issues, work procedures and technical skills of staff required; Oversee the

quality of work and responsiveness of desktop support specialist, train and mentor staff for career and skills advancement.

- Train staff to acquire various skillsets to support a cross functionality of systems.

- Interviewing and hiring of Field Services staff including but not limited to Technicians, Supervisor and Managers.

- Responsible for long range planning and problem solving regarding organizational goals and objectives at an Enterprise level for the

projects supported. Implement controls and communication for awareness, at the Enterprise and Project level.

- Complete and report on quarterly customer satisfaction survey; assess staff training needs on use of equipment and applications; analyze

the conceptual feasibility of user needs and prioritizing requests for assignment to staff and subsequent completion.

- Serve as Business Continuity and Disaster Recovery Manager; design and maintain cost affordable recovery environments for high

availability; act as leader of departmental recovery planning spanning the entire organization.

- Meet with project ops leadership monthly or as needed to ensure their needs are met from an IT perspective, helping them solution new

technologies or migrations, and maintaining Quality of service from IT Field Services.

Minimum Requirements

- Bachelor's Degree from an accredited college or university, preferably in Information Technology or Computer Science; equivalent 4-5 years' related work experience in lieu of degree.

- 7-10 years of related IT experience.

- 4 years of leadership/management experience.

- Excellent organizational, written, and verbal communication skills at a leadership level.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to maintain confidentiality and security of all information.

- Ability to comply with current and updated policies and procedures.

- Ability to interact courteously and effectively with a diverse population.

- Excellent customer service skills.

- Proficient in the use of Microsoft Office products.

- Bachelor's Degree from an accredited college or university, preferably in Information Technology or Computer Science; equivalent 4-5

years' related work experience in lieu of degree.

- 7-10 years of related IT experience.

- 4 years of leadership/management experience.

- Excellent organizational, written, and verbal communication skills at a leadership level.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to maintain confidentiality and security of all information.

- Ability to comply with current and updated policies and procedures.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

81, 000.00

Maximum Salary

$

150, 000.00