SCOP E:

Ensu r e qua l it y Custo m e r s e rvic e a n d account a bilit y o f it e ms k e y ed int o
co m pu t e r
system

Positio n
duti e s a r e h a ndlin g c u s t o m e r' s cal l s int o t h e branch, c o m m uni c atio n wit h al l rou t e s, A T M
co m bo/ s u ppor t t o rou t es, k e yin g i nf o rmatio n i n dail y t o t h e R PM S report, main t a inin g an d updatin g S O FI informatio n Dail y a n d m a intainin g
Branc h repor t s.

GENERA L INFORM A T ION:

§ Clima t e co n trolle d
offic e e nvi r o n m e n t.

§ Requi r e s ext e n de d ti m e sittin g a t d e s k op e n i n g door s t o building, ans w e rin g co m p an y pho n e li n es, o p e r a tin g c o m p u t er a n d mo nitorin g
v e hicl e radios.

§ Wo r k sc h e d u l ed M on d a y thr u
F r iday 6: 00 AM t i ll 10: 0 0 A M

§ C o m p any Uni f o r m p r ov i d ed

DUTIE S:

1. SECU R ITY OF BRA NC H

•
Controlling ac c ess to building and g r ou n ds

•
Allowin g
a c ces s u n d e r
branc h pol i cy

2. Cus t o m er
S ervic e:

Ha n d l e inc o min g cus t om e r call s conc e rning:

•
Routing

•
Sp e c ials

•
O n D ema n d S e r v i c e
R e q u e st

•
No pi c k
u ps

•
Reso l v e c us t o m e r is su es

•
G e n e ra t e E T A t o
O ps
Re po rt

3 . Comm u ni c ation wi t h all ro u tes:
Maintain D i spatc h e r s Log:

•
Loggin g
hourl y call s int o
r e por t lo g syste m
including:

•
ov e r t h e pa ym e n t
liabili t y

•
r ou t e p r ob l e ms/ c on c e r n s

•
S u s p ici o u s
activity

•
C r e a t e Hol i da y
Rou t e s a n d Maintai n
R e q ues t
fro m Custo m e r s an d Nationa l
Ac c ounts.

•
S e n d
ou t
sa f e ty / securi t y messa g es

•
Coordi n a t e an y
specia l s e rvice s t o
rou t e s an d m a k e s up e rv i s or s awa r e .

•
C o o r di n a t e va ri ab l e ac c ount p i c k - u ps a n d d e l iv e r s

•
Maintai n
Dail y A T M
Combo s list

•
Ass i s t M e ss e n g e r s wit h
forc e ba l a n c e s o n A T M' s an d an y r e l a te d A T M I ssues

3 . Perfo r m a n y o t her du t i es or sp e c i al
p roje c ts as d ee m ed ne c es s a r y
b y M anag em ent Staf f .

2

S KI L LS AN D Q U A L I F I C A T IO N S:

• Abilit y
  t o w or k w e l l i n dividuall y a s w e l l a s b e in g a t e a m pla y e r wit h a positiv e
  attitud e .
• Abilit y
  t o i dentif y an d
  maintai n conf i d e ntia l mat t e r s i n al l asp e ct s o f th e busi n e ss
• Cour t e ous and p r o f e s si onal c o mm unicat i ons skills, d e m o nstrate g ood wo r k e t hics in a p r ofess i onal
  man n e r to f e l l ow e m p l oyees a n d custo m e r s.
• Fol l o w v e rba l
  an d writte n instructions.
• C o m p u t er ex p e r i en c e, pr o f ic i e nt u s e of MS O ffi ce t o incl u d e E x c e l, a b ilit y t o u s e o ffic e e q u i p m en t n ot
  limite d t o compu t e r, fa x
  an d c opy machin e .
• Dat a e ntr y skills
• Unr e stric t e d wrist,
  han d an d fing e r dex t e rity.
• Unr e stric t e d abilit y
  t o bend, squat,
  stoop, stand, walk,
  lif t (u p t o 5 0 l b s), sit,
  pus h a n d pull.
• Ac c u rac y a n d spee d suf f ic i e n t t o m e e t t h e compan y
  pol i c y fo r debr i e fing.
• High sc h ool gradua t e or equ i va l e nt
  
  I hav e r e a d an d u n d e rs t a n d t h e Ess e ntia l Func t ion s a n d workin g
  co n d ition s o f t h e positio n
  o f Dispatc h e r, as d e scribe d a b ov e . A s wit h
  an y po siti on i t i s n o t poss i b l e t o l i s t al l r e qui r e m e nt s a n d co n d itions.

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