If you are a production fast-paced environment enthusiast, you have found the right team!

Job Summary

As a Trade Client Access Manager Associate in Payments Solution Center you will m anage a team of specialists providing support to clients and suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), Latin America (LATAM) and Western Hemisphere (WHEM) regions. You will learn the functionality of products in order to manage internal / external escalations and adhoc concerns that may arise. The role requires cross-organizational reporting, executive communications and interactions with business partners at all levels.

Job Responsibilities

• Develop a high-performing team and direct the daily activities related to staffing, specialist preparedness in order to meet target goals
• Anticipate evolving client needs and work on strategic product initiatives to meet those needs
• Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team
• Review trends and recommend process improvements with a key focus on handoff reduction in order to enhance client satisfaction
• Perform regular reviews of policies and procedures assuring new processes or process changes are documented and tested regularly according to risk management guidelines
• Effectively coach the team to drive desired results
• Recognize and avert risks to the bank
• Manage multiple projects simultaneously
• Exercise sound judgment, and make effective decisions

Required qualifications, capabilities, and skills

• Bilingual and English proficiency required
• Excellent written, verbal and interpersonal skills
• At least 2 years of management experience
• Effective problem solving
• Effective time management and organizational skills

Preferred qualifications, capabilities, and skills

• Portuguese language in written and verbal communications strongly preferred
• Trade Experience

Required or additional information

• Hours 9: 00 AM - 6: 00 PM

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans