If you are a Leader, passionate about Controls, Protocols and Execution, you have found the right team. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Program/Project Manager in the Payments Operations Strategic Project Office, you will be responsible for supporting the execution and delivery of a multi-year, strategic Artificial Intelligence/Machine Learning agenda across Payment Operations. You will support the senior leadership team, help solve complex problems and address strategic issues critical to the business. You will deliver solutions that are focused on digitalization, machine learning, and technical innovation. You will work closely with Operations business owners, Technology partners, Product team, and the client to track key deliverables. Projects are typically team-based and include heavy interaction and collaboration with leaders and employees across the division.

Job responsibilities

• Lead and support the delivery of key projects: Create/maintain project plans/status, lead stakeholder meeting agendas, drive accountability
• Develop a multi-year strategic delivery plan for Ops with a focus on the Hands Free Program agenda
• Collaborate with key partners across global Technology, Operations, and Data Science teams.
• Create executive summaries/scorecards/deck presentations for SteerCo stakeholders and sponsors
• Organize program team meetings to review tasks, deliverables, and program status
• Demonstrate data analytical skills to identify/rationalize new opportunities, measure progress/success of inflight initiatives
• Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
• Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
• Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.

Required qualifications, skills, and capabilities

• Bachelor's degree or Master's degree in Business, Finance, or related field
• Ability to organize and analyze data sets, and create executive presentations and key messages
• Ability to multitask, prioritize, and influence teams in a cross-functional, dynamic environment
• Strong organizational and problem-solving skills
• Excellent written and oral communication skills
• Strong proficiency in PowerPoint, Microsoft Office (Excel, Project, etc.), Business Objects, SharePoint
• Seasoned project management or like experience, with proven ability to lead and manage complex programs or projects across various business units
• Demonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program execution
• Proven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies
• Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting
• Proficient in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development

Preferred qualifications, skills, and capabilities

• Knowledge of payments
• Experience with artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans