Pro Shop

Position Responsibilities

• Provide proper support to custom fit each individual student’s Tennis needs

• Stay up-to-date on all the latest stringing technology

• Familiar with all type of string, string patterns, and racquets.

• Works with manufacturers on having the latest equipment

• Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.

• Work daily alongside today’s top professionals and junior players

• Maintain floor standards, customer service standards and utilizes selling skills.

• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.

• Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.

• Provide excellent service consistent with the academy’s core service standards and brand attributes.

• Maintain a clean and organized selling area, replenishes stock as needed.

• Follow cash handling procedures (including counting cash, checks, charges, etc. and completing settlement forms).

• Suggest items and quantities for re-order.

• Ability to assist with inventory and receiving product

• Adhering to all company policies, procedures and business ethic codes

• Other duties as assigned

Knowledge, Skills and Abilities

• A strong basic understanding of all tennis related retail products required

• Ability to string/service large quantity of racquets daily

• History of working in a tennis specific environment

• Retail cash handling experience

• Excellent customer service skills

• Strong interpersonal skills to deal with business contacts

• Professional appearance and demeanor

• Effective communication skills, both written and oral

• Desire to work collaboratively with colleagues

• Excellent written and verbal communication skills

Preferred Skill

• Multi-lingual

• USRSA; Certified Stringer (CS)

• Master Racquet Technician (MRT)

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes in excess of40lbs.

• Ability to stand for long hours

• Should be able to handle outdoor temperatures for a reasonable period of time.

• Must be able to move around campus which includes gym, turf, fields, etc.

• Ability to work flexible hours to include nights, weekends and holidays is required