Information Technology Network Administrator

GENERAL DESCRIPTION

This position will be engaged in professional work which is standard in nature in the ITS (Information Technology Services) Department including intermediate technical support of hardware and software services in information technology serving the Hillsborough Aviation Authority organization. Employees in this class are expected to support the resolution of intermediate work problems and tasks under limited supervision in one or more of the following areas: network support, battery backup systems, copper and fiber optic infrastructure systems and associated components. Work requires creative and original thinking and is performed under the direction of more senior ITS staff. A highly customer service driven approach is required. This role typically reports to the ITS Senior Manager of Enterprise Network Services.

Contract position with an end date of September 30, 2025.

SUPERVISES OTHERS: No

Compensation: $38.46 hourly and up based on experience

FLSA STATUS: Non-Exempt

ESSENTIAL FUNCTIONS

· Provides hardware installation, maintenance and support for the Authority’s network infrastructure and communications rooms.

· Provide timely and accurate resolution to IT support requests, including troubleshooting hardware and software issues, network connectivity problems, and system errors.

· Document all support interactions and resolutions in the IT ticketing system, ensuring thorough and accurate record-keeping.

· Escalate complex or unresolved issues to the appropriate IT teams for further investigation and resolution.

· Supports resolution of intermediate incidents and problems; distinguishes between relevant and irrelevant information to make logical decisions.

· Takes ownership of assignments and works as part of a team with an appropriate sense of urgency.

· Communicates effectively, both verbally and in writing, to peers and management.

· Works on projects related to network equipment installs.

· Complies with and enforces IT security policies.

· Assists in troubleshooting network outages quickly to ensure desired uptimes.

· Experience working in technology sensitive areas such as Data Centers, IDF and MDF rooms.

· Familiar with industry standard Core, Distribution, Access network hierarchy.

· Familiar with fiber and copper cable plants preferred.

· Coordinates with network & telecom teams on all moves, adds, changes as they relate to network and VoIP systems.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The Authority reserves the right to assign additional functions and responsibilities as necessary.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.
• Performs other duties as assigned.

QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS)

· Associate Degree in Computer Science, Computer Information Systems, Business Administration, or a directly related field.

· Four years of applicable information technology experience.

· Additional relevant education and experience may be substituted for the minimum education and experience requirement.

· CompTIA A+, CompTIA Network+ or Cisco CCNA preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• A solid understanding of standard office procedures and proficiency with personal computers and software applications.
• The ability to effectively manage personal daily activities and tasks.
• Capable of communicating with tact, patience, and courtesy across all levels of the organization.
• Ability to establish and maintain effective working relationships within and outside the work section.
• Willingness and ability to develop job-related skills relevant to the current role.
• Ability to understand and follow specific instructions, priorities, policies, and procedures.
• Knowledge of identifying and remediating vulnerabilities in systems and applications.

The Hillsborough County Aviation Authority/Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Hillsborough County Aviation Authority/Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.