The AOC Dispatcher II plays a critical role within the Airport Operations Center (AOC) team, which is dedicated to ensuring efficient airport operations, public safety, and security in both the airport and its surrounding areas, 24 hours a day. The AOC Dispatcher II is responsible for responding to customer service inquiries via telephone, providing information and paging services to customers. This role requires the processing of sensitive information with discretion and professionalism. The Dispatcher will also dispatch multi-departmental responders through radio communication as necessary. Additionally, the position involves the operation and monitoring of various systems, including access control, fire alarms, shuttle maintenance, dynamic message signs (DMS), and lightning detection systems. The Dispatcher must effectively convey essential information to airport personnel and the public, ensuring clarity and accuracy, while also maintaining precise records to support operational activities and assist the airport operations teams.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.

Requires availability for emergency call-in.

SUPERVISES OTHERS: NO

FLSA STATUS: NON-EXEMPT

COMPENSATION: $23.40 - $26.64 Based on Experience

ESSENTIAL FUNCTIONS

• Monitors airport audio and video communication systems via multiple resources.

• Receives incoming calls for assistance, make inquiries to solicit relevant information, and assess information to determine the nature and urgency of calls for assistance.

• Receives emergency and non-emergency calls from the Air Traffic Controllers in the Tower reporting aircraft and/or airfield incidents.

• Enters airport operations related information into the Computer Aided Dispatch (CAD) system and redirects calls to specific or alternate responding agencies or departments.

• Dispatches emergency response personnel using digital and analog voice communications equipment.

• Initiates callbacks to obtain or provide additional information

• Operates various computer systems and programs, including aviation-specific systems, airport facility systems and equipment, security alarm systems, and closed-circuit television (CCTV) systems.

• Activates the Authority emergency communication notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operations impacts.

• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

COMPETENCIES

• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people; adjusting one's own behavior in light of changing conditions.
• Communication: Shaping communication to the needs of the audience; conveying ideas and opinions clearly to others; listening attentively to others; using appropriate grammar and vocabulary.
• Task Management: Listens and checks before acting; tries to understand the people and data before making a judgment; follows established processes.
• Dependability: Being trustworthy, punctual, and reliable, consistently fulfilling commitments and responsibilities, and being counted on to deliver quality work on time, demonstrating a consistent and predictable performance level across tasks and situations.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.

QUALIFATIONS

• High School Diploma or equivalent.

• Two (2) years’ experience in a Public Safety or Operations dispatch center or related field.

• Or equivalent combination of education, training, and experience.

• Must possess a valid Florida Driver License.

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KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of CJIS Security Clearance Expectations within the communications center.

• Ability to handle restricted, sensitive, and confidential information.

• Knowledge of the Airport Operations Center regulations, standard operating procedures and airport operations related to the area of assignment.

• Ability to communicate effectively orally and in writing.

• Ability to establish and maintain effective working relationships with others within and outside the Authority.

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

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PHYSICAL ABILITIES

• Occasional standing & walking

• Continuous sitting

• Occasional lifting up to 50 Ibs

• Occasional bending, stooping, pushing, pulling & dragging

• Continuous typing

• Occasional use of car/light truck

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.