Sr Member Service Coordinator

Posted: Saturday, 07 June 2025
Valid Thru: Monday, 07 July 2025
Index Requested on: 06/07/2025 20:13:03
Indexed on: 06/07/2025 20:13:03

Location: Jacksonville, FL, 32099, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.
  • Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.
  • Highly proficient and advanced computer skills
  • Highly proficient and advanced internet navigation skills
  • Excellent attention to detail and organizational skills
  • Excellent time management abilities
  • Highly proficient analytical and problem solving ability
  • Excellent written, verbal and oral communication skills
  • Excellent interpersonal skills
  • Strong proven ability to multi-task
  • Accurately analyzes, prioritizes and directs workflow within department
  • Builds excellent relationships with internal and external customers
  • Stable and consistent with performance and attendance
  • Superb conflict management skills
  • Strong leadership skills
  • Builds teamwork with and between departments
  • Effective at monitoring and auditing work of others
  • Ability to analyze business reports and identify trends
  • Ability to work independently, with minimal supervision
  • Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)
  • Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)
  • Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)
  • Perform escalated contractor resolution.
  • Performs review and analysis of program performance and effectiveness reports.
  • Resolves general issues and questions of team staff and contractors.
  • Assists supervisor in coordination of workflow and overall departmental auditing efforts.
  • Monitors weekly and daily quality assurance reports.
  • Assists with client request(s).
  • Assists supervisor in development of department procedures.
  • Assists Supervisor with quality control of weekly and daily reporting and follow ups.
  • Assists Supervisor sending client notifications.
  • Assists Supervisor with escalated follow up with clients and contractors.
  • Assists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring.
  • Assists Supervisor with catastrophe management.
  • Maintains overall knowledge of Contractor Connection business model.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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