Issue Resolution Coord II

Posted: Saturday, 23 May 2026
Valid Thru: Monday, 22 June 2026
Index Requested on: 05/23/2026 20:05:28
Indexed on: 05/23/2026 20:05:28

Location: Jacksonville, FL, 32099, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
  • Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
  • 2-4 years of relevant work experience in a customer service environment is required.
  • Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
  • Ability to analyze and interpret contract terms and conditions
  • Understanding of insurance terms, principles, concepts and practices
  • Highly proficient and advanced computer skills
  • Excellent attention to detail and organizational skills
  • Good time management abilities
  • Strong analytical and problem solving ability
  • Excellent written, verbal and oral communication skills
  • Good interpersonal skills
  • Good negotiation skills

#LI-EC1
#LI-Remote
  • Monitors inbound assignment activity for system entry and client acknowledgement.
  • Monitors inbound assignment activity for system entry and client acknowledgement.
  • Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
  • Reviews, analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition
  • Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
  • Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
  • Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
  • Monitors time frames of pending complex issues and provides status update reports to client and management as required
  • Researches federal, state and local jurisdictional requirements relating to building code and compliance
  • Initiates and handles formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
  • Maintains assignments involving a higher level of complexity, such as the overall value of damages, complex liability situations or potential litigation.
  • Understands and comprehends multiple network programs, guidelines and requirements.
  • Demonstrates and maintains an advanced knowledge of XactAnalysis and Xactimate.
  • Maintains communication with District Managers or other departments of specific contractor issues when necessary.
  • Upholds and projects the image of the Company.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or other assignments as directed.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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