Customer Service Rep I

Posted: Tuesday, 09 September 2025
Valid Thru: Thursday, 09 October 2025
Index Requested on: 09/10/2025 01:38:54
Indexed on: 09/10/2025 01:38:54

Location: Jacksonville, FL, 32099, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Crawford & Company is hiring!

Description:

Provides exceptional customer service to clients and their employees by handing calls in a timely, accurate and professional manner. Analyzes information and proofreads system entry for accuracy.
  • Education equivalent to graduation from high school, supplemented by courses in word processing or the equivalent in related work experience.
  • Previous experience in an office environment, preferably in a Call Center. Previous disability and leave management or insurance experience is a plus.
  • Strong Customer Service
  • Good personal computer skills/typing
  • Attention to detail
  • Able to work in a high volume environment
  • Must be able to work a flexible schedule that may include early morning, evening, weekend, overnight or holiday shifts.

#LI-EC1
  • Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.*
  • Enters new claims into the system timely and accurately in adherence to department processes and client specific policies *
  • Based on claim details, if unable to respond to a caller's question or concern, the CSR must be able to identify and articulate the caller's issue and escalate the claim to the appropriate team member.*
  • Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. As needed, reports system problems to the appropriate person.*
  • Keeps abreast of internal and external changes and developments.
  • Assists in the training of new employees when needed
  • Assists supervisor with various duties.
  • Recommends new and/or improved procedures to improve efficiencies.
  • Maintains a favorable and positive working relationship with internal and external sources.
  • Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
  • Participates in special projects and performs other duties as requested.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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