Overview

The Area Manager for Day Programs oversees all service operations for their designated scope and monitors the quality and provision of services, including supervision of Program Managers in a single market; development, monitoring, and evaluation of direct reports to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.
Responsibilities

ENSURE SERVICE QUALITY

• Oversee day to day operations in the assigned area to ensure that all phases of operations are conducted effectively, efficiently, and in a timely manner.
• Ensure implementation of policies and procedures.
• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
• Monitor adherence to plan including utilization and service provision for market / service lines
• Monitor on-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
• Review service documentation reports for timeliness
• Communicate responsively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
• Ensure adequate crisis response capabilities, including after hours support • Maintain current knowledge of state and federal regulatory and service requirements

MANAGEMENT & COLLABORATION

• Monitor program performance against established budget and growth targets • Ensure efficient operations to include monitoring of expenses, pay rates for employees, and facility costs and maintenance
• Provide leadership and produce results in developing an increased range of services and an increased consumer base.
• Provide timely and effective communication and monitor stakeholder satisfaction with referring and authorizing agencies.
• Develop and maintain strong relationships from the front level through top management with payor sources and other key stakeholders.
• Serve as primary contact for payers and oversight agencies in the assigned region.

SUPERVISION

• Provide support and supervision to Program Managers in the region.
• Ensure paraprofessionals received the required clinical supervision to include:
  • Individualized supervision plans for staff and update as needed or required
  • Regular, face-to-face supervision per supervision plans and service requirements
  • Ensure supervisory staff are trained in service and person-specific competencies
  • Evaluate performance, provide progressive coaching, including disciplinary action
  • Ensuring supervisor and manager qualifications and competencies are current
  • Ensuring approval of time documented for payroll and monitoring overall hours worked and employee status changes as required.

STAFFING/MATCHING

• Support Supervisors and Managers in recruiting and onboarding new staff and providers
• Participate in recruiting, hiring, and onboarding processes and activities to support ongoing staffing

SERVICE PLANNING/GOAL DEVELOPMENT

• Participate in collaborative team meetings as needed to support the development of long-term goals
• Ensure plans are kept current and authorized by payer before service delivery, including all plan components and assessments
• Based on capacity in each office in this region, this position may be assigned a caseload and provide direct supervision to paraprofessionals and ensure provision of services for assigned clients.

EDUCATIONAL SUPPORT

• Maintain current knowledge of service system and resources available to persons served
• Be knowledgeable and communicate clearly internal processes to all concerned
• Maintain current knowledge of the rights of persons served and support self-agency of persons served

CUSTOMER SERVICE

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings • Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
• This is not intended to be an exhaustive listing of duties and responsibilities. Other reasonable and related duties may be assigned.

Qualifications

• Bachelor's Degree in human services with two years of full-time, post-graduate experience with the population served;
  • or Bachelor's Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master's Degree in human services field with one year of full-time, post-graduate experience with the population served
• Excellent verbal and written communication skills
• Proficient with standard office productivity software and tools
• Ability to work independently and as a part of a team and manage time effectively • Reliable transportation
• Acceptable background check