Lead Account Coordinator - National Accounts

Position Summary:

The Lead Account Coordinator is a salaried leadership support role within the Sales Administration team. This position is responsible for overseeing intake tracking, managing account-related escalations, and ensuring consistency in workload distribution across assigned groups.

The Lead Coordinator operates as a key driver in maintaining transparency, production oversight, and internal process alignment-supporting long-term account health and improving overall service execution. The role requires cross-functional communication, coordination with multiple internal teams, and proactive follow-up on high-priority items.

Primary Responsibilities:

• Oversee all incoming request tracking (Corinthian, CIIC & Kaiser), ensuring appropriate intake documentation and team follow-through
• Manage and update the team's Weekly Scorecard, highlighting productivity, SLA adherence, and volume complexity
• Serve as the initial escalation point for order tracking, backlogs, or delays across key customer accounts
• Support the Senior Supervisor in identifying capacity gaps
• Partner with Sales Representatives, Sales Admins, and Analysts to align task completion with client expectations
• Assist in onboarding new hires or contractors and help establish standard operating procedures
• Participate in strategic planning sessions and reporting to support department-wide visibility and continuous improvement

Qualifications:

• Bachelor degree or 3+ years of experience in sales operations, account coordination, or order management
• Demonstrated ability to manage multi-step workflows with consistent accuracy
• Proficiency in tools such as SAP, Salesforce, SharePoint, and Business Objects preferred
• Strong organizational and analytical skills with the ability to lead without formal authority
• Previous experience supporting peers or mentoring in a team setting is highly valued

This is a hybrid role and will require the ability to work in-person 3 days a week in the Lake Mary, FL office.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.