Primary Accountabilities:

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primary the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
• Determine users’ technical needs and provide them with appropriate solutions
• Assist in the support of VMware environment
• Maintain network user accounts through Microsoft O365
• Resolve help desk tickets as assigned; Freshservice Helpdesk

Technical Skillset:

Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging

Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange, Entra ID

Security Applications: Duo, Imprivata, Envoy, Delinea, BigFix, Crowdstrike

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language Skills:
Ability to read, analyze, and interpret blueprints, customer specifications, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Education and Experience:

Associate degree or equivalent from two-year college or technical school with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services; OR a bachelor’s degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services. Experience with Microsoft Active Directory, Microsoft Exchange, and VMWare preferred.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet in office areas. The employee will be occasionally exposed to loud noise when in the manufacturing environment.