The Front Desk Receptionist will provide coverage of telephone and front desk duties. Answer incoming calls in a prompt, courteous manner according to Brooks customer service quality standards. Greet and assist visitors in a professional and efficient manner.

Responsibilities:

• Receives hospital guests, patients and vendors, ascertains their needs, and directs them appropriately.
• Courteously answers the phone and directs calls to the correct department or staff.
• Answers routine questions regarding departmental policies, operations and procedures.
• Checks appointment locations and directs guests to an appropriate office or departmental area.
• Completes assignments supporting Leadership by designated deadlines.
• Monitors patients and visitors in lobby area.
• Coordinates with Admissions, EVS, Facilities Department, and Security as appropriate.
• May perform other duties as assigned.

Qualifications:

• High school diploma.
• 1 year Customer Service experience.
• 1 year of switchboard or phone experience.
• Experience using Microsoft Office 365 preferred
• Ability to multitask

Location: Both Brooks Hospitals

Brooks Bartram Hospital, 6400 Brooks Bartram Dr, Jacksonville, FL 32258

Brooks University Hospital, 3599 University Blvd South, Jacksonville, FL 32216

Hours: PRN, As Needed. Weekdays as well as weekends

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Disclaimer: This job description describes the general nature and level of work only. It is not an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.