The Director of Patient Financial Services is responsible for managing and controlling all phases of the Outpatient Business Office revenue cycle operations to ensure the institution realizes a maximum cash flow and money position; accurate and timely billings and collections from patients and third-party payers.

Responsibilities:

• Control the Business Office functions effectively ensuring that a maximum cash flow is maintained.
• Establish and control credit and collection policies to ensure quick identification and action on accounts requiring outside credit assistance.
• Manage and coordinate billing functions related to external programs such as Brooks Clubhouse, Wheelchair Clinic, Pool, etc.
• Maintain close coordination with revenue departments to ensure accurate and timely flow of billing information.
• Participate in contract negotiations, and provide accurate and timely contract management information.
• Provide educational and training opportunities for staff members to ensure professional development and their ability to provide quality patient care.
• Implement and maintain the annual operating budget, ensuring that operations are managed within the established guidelines.
• Select, train and evaluate subordinates and initiate personnel actions in accordance with Human Resources policies and organization philosophy.
• Assist in the implementation of new systems designed to improve workflow and enhance the collection/cash flow process.
• Develop Key Performance Indicators and Goals for all department staff and Monitor these goals and provide feedback monthly at a minimum.
• Ensure that fee schedules and proration rules are up to date and loaded properly in the system.
• Report monthly to Network Operators regarding Accounts Receivable/Aging, Bad Debt, Cash Collections, and other Key Department Performance Indicators.
• Monitor Adjustments to ensure the system is updated and working properly.
• Monitor the Billing process to ensure that claims are being processed timely.
• Maintains confidentiality of patient information.
• Creates and leads teambuilding activities quarterly.
• Adheres to policies and procedures specific to patient rights.
• Maintains a clean and safe environment; identifies and reports hazards.
• Assumes responsibility for maintaining required continuing education and other necessary credentials.
• Meets all required mandatory in-services.
• Adheres to policies/procedures specific to universal precautions.
• Adheres to policies regarding attendance, conduct, grooming, and dress code.
• Promotes a positive image of the organization to outside agencies and the public.
• Participates in performance improvement activities as needed.
• Exhibits excellent service to patients, visitors, physicians, and co-workers.
• Shows courtesy, compassion and respect.
• Exhibits values of the organization.
• Complete required continuous training and education, including department specific requirements.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Management or Accounting preferred.
• Five years of progressive business office management experience, including five years supervising 10 or more employees.
• Excellent Microsoft Word and Excel skills required.
• Demonstrated use of problem structuring and solving skills, project management expertise and experience working with financial and information systems
• Must demonstrate the ability to work with multiple independent projects simultaneously.
• Excellent Written and Verbal Communication skills required.
• Above average analytical and mathematical skills required.

Location: Onsite, 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216

Hours: Monday - Friday, 40 hours per week

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs