Location Overview: Jacksonville based, travel within licensed service area

Position Summary: The Custom Care Coordinator is responsible for driving Caregiver retention and client satisfaction within the agency. This individual is involved in the Home Health Aide/C.N.A. employment journey including interviewing/selection, orientation, and engagement. This individual also contributes to agency growth by onboarding prospective clients, matching caregivers to clients and providing direct support to the administrative team.

Job Qualifications:

• High School diploma.
• At least (1) year related experience in home health or a clinical training/support role preferred.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Experience working in or with direct patient care workers preferred.
• Strong presentation & communication skills.
• Excellent time management and organizational skills.
• Strong interpersonal skills with the ability to build rapport with diverse groups.

Job Responsibilities:

• Participates in interviewing/selection of potential Caregivers.
• Supports newly hired Caregivers through onboarding process.
• Facilitates initial orientation and training for new Caregivers.
• Collaborates with Director to ensure all required training/education meets regulatory standards, agency policy/procedures.
• Assists with coordination and implementation of client satisfaction surveys.
• Manages staffing/scheduling assignments as directed by scheduling supervisor.
• Assists with prospective client meetings both telephonically and in person.
• Expected to travel within licensed service area.
• Participates in administrative on call rotation.