Access Specialist

Posting No. BCI-2026-36 Bridgeway Center, Inc. (BCI) POST Position: Access Specialist Employment Status: Full-Time (FT) Department: Behavioral Wellness Clinic (BWC) Access Center Reports To: Access Practice Supervisor (APS) / Behavioral Wellness Clinic (BWC) Assistant Fair Labor Standards Act (FLSA) Status: Non-Exempt Position Summary Are you outgoing, dependable, and passionate about helping others? Bridgeway Center, Inc. (BCI) is looking for a warm and welcoming Access Specialist to be the first friendly face our clients see. BCI provides outpatient services for adults, children, and families in Mental Health (MH) and Substance Abuse (SA) programs, and the Access Specialist plays a key role in making every client feel comfortable, valued, and well cared for from the moment they walk through our doors. The Access Specialist is responsible for providing reception and administrative duties, which include greeting clients and other visitors, answering phones, and BCI answering inquiries. The Access Specialist demonstrates excellent customer service skills and professionalism when interacting with difficult clients/patients. The Access Specialist obtains client data and ensures that all information collected is accurate. This includes entering the information into the Electronic Health Record (EHR) in a timely manner and updating established clients' information as needed. The Access Specialist schedules and verifies routine client appointments, reschedule appointments as necessary, notifies clients/patients of previous balances, obtains daily schedules, and makes return client/patient appointments as necessary. The Access Specialist maintains strict client confidentiality, assists with all filing as needed, collects payment with cash or processes credit card payments for services, and provides receipts. The Access Specialist balances/reconciles their cash drawer daily. The ideal candidate is outgoing and enjoys working with the public, thrives as part of a professional and para-professional team, and communicates easily with BCI departments and external stakeholders. Strong multi-tasking skills and a consistently professional, upbeat attitude help ensure that every client leaves with a positive and helpful therapeutic experience. Why Join BCI? At BCI, you'll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As an Access Specialist, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients. No two days look the same, and your positive energy at the front desk sets the tone for every client's experience. An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth, along with real opportunities to grow your career within BCI. If you're ready to join a supportive, close-knit team where your work truly matters, we encourage you to explore this amazing opportunity further by submitting your application and resume today! What You'll Love About This Role • A friendly, close-knit team that supports one another every day • Meaningful work that makes a real difference in clients' lives • Interactive training, mentoring, and coaching from day one • Room to grow your career within a stable, mission-driven organization Benefits BCI offers competitive salary and benefits. Benefits include: • Eleven (11) Paid Holidays • Seventeen (17) days per year of PTO • 403(b) Retirement Plan with Employer Match • Employee Assistance Program (EAP) • Health Care / Dependent Care Reimbursement Program • Employer Paid $15, 000.00 Life Insurance • Teladoc • Health Insurance • Vision / Dental Insurance