Description

Global Software Asset Management - 6-month fixed term

About Alvarez & Marsal

Alvarez & Marsal (A& M) is a global consulting firm with over 10, 000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A& M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A& M.

The Team
Our dedicated Global Software Asset Management (\SAM\) team works to manage and optimize software licenses through their lifecycle for our internal users at all levels.

We are currently looking for a SAM resource. The successful candidate will focus on closing requests for software licenses from our global platform, ServiceNow. The candidate will be reporting into the SAM Lead and will be part of a global team.

How you will contribute

• Manage Software License Request tickets in ServiceNow starting with Adobe (9 titles) as assigned
• Manage Sofware Incidents, starting with Adobe, as assigned
• Monitor business unit approvals
• Check for available licenses in Adobe Portal
• Leverage automations in SAM Pro to assign licenses
• Assign license in the Adobe Portal
• Issue license
• Notate allocation for chargeback in standard template
• Close Ticket and update the user
• Report usage weekly from Adobe Portal for reclamations
• Report non-standard requests for stakeholders
• Communicate to users with low usage
• Adherence to Service Levels
• Adherence to SAM processes and procedures
• Escalate issues as needed
• Support Renewal efforts as needed

Qualifications

• Knowledge of ServiceNow
• Knowledge of Software Asset Management (On Premise & SaaS)
• Strong Excel Skills (Pivot Tables, Lookup Functions, Merging Data, Formulas)
• Strong organizational skills
• Strong interpersonal skills
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to work independently and within a team

Your journey at A& M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A& M. The possibilities are endless for high-performing and passionate professionals.

Fixed term employees are not eligible to participate in Alvarez & Marsal's fringe benefits programs. Click here for more information regarding A& M's benefits programs.

The hourly rate is $46 per hour.