Description

Analyst, IT Asset Management

About Alvarez & Marsal

Alvarez & Marsal (A& M) is a global consulting firm with over 10, 000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A& M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A& M.

The Team

The IT Asset Management Analyst is required to work with the wider IT department based in our Tampa office. The Asset Management Analyst will be responsible for all aspects of hardware asset management from discovery and tracking, reporting, and stockroom auditing, to disposal of assets in line with IT security and governance standards. The IT Asset Management Analyst is responsible for the day-to-day operations and management of the lifecycle of assets and ensures the configuration management database is regularly updated. The IT Asset Management Analyst is responsible for ensuring correct hardware assignment and collection of equipment for leavers as well as governing the firm's lost/stolen policies to ensure adherence to company policy.

How you will contribute

• Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.
• Process Asset Management tasks relating to Starters, Movers, and Leavers ensuring the end-of-life laptops are returned within the required timeframe.
• Process repairs, returns, and re-assignment of hardware to our end users ensuring all data is captured accurately.
• Implementation of policies and standards governing damaged, lost, stolen, and replacement of assets.
• Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
• Undertake physical audits of hardware (laptops), and cross reference against ServiceNow Asset Register.
• Record and facilitate stock management, goods in and goods out processing.
• Manage Incident & Service Request asset tasks and relevant policies.
• Adhere to policy and workflows and suggest operational improvements where possible.
• Hardware shipping, coordination & tracking with the lessor.
• Support all aspects of hardware asset management from discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards.
• Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
• Ensure asset re-assignments to end-users' data is accurate.
• Record and facilitate stock management as needed.
• Maintain accurate asset records in ServiceNow.
• Accessory/peripheral ordering and stock management.
• Working with the wider IT department within A& M as needed.

Qualifications

• Intermediate to advanced level Microsoft Excel skills.
• Strong all-around Microsoft Office skills, (e.g., Outlook Calendar, Mail, Teams and Chat)
• Previous experience using ServiceNow incident and request management/tracking system.
• Demonstrable experience within a similar role.
• Strong analytical skills and attention to detail.
• An understanding of IT Asset Management lifecycle processes and tools.
• Experience in request fulfillment within an ITIL-based organization.
• Knowledge of general procurement procedures and policies.
• Knowledge and exposure to IT hardware (laptops) lifecycle management.
• Basic understanding of implementation of new software products and license rule changes.
• Problem-solving skills that can be applied to situations and problem resolution.
• Excellent customer service skills with the ability to interact with people at all levels.
• Being an all-around team player, a people person, and able to work in an open fast paced environment.
• Background in warehousing and hardware shipping/receiving a plus.
• Self-motivated and goal-oriented, constantly looking to make improvements to drive efficiency.
• Ability to lift up to 50 lbs. on occasion, and work on your feet throughout the day.

Your journey at A& M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A& M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD& D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Clickherefor more information regarding A& M's benefits programs.

The hourly rate is $30 per hour.