Customer Service Representative
Alivi TPA of Florida, LLC
Location: Miami, FL 33101, US
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 43-4051.00 – Office and Administrative Support
Posted: Wednesday, 21 October 2026
Valid Through: Friday, 20 November 2026
Job Description
Alivi TPA of Florida, LLC is hiring a Customer Service Representative in Miami, FL. This is a full-time position.
Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.Actively listen and respond quickly and professionally to all customer calls.Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).Escalates transportation and customer service concerns to contact center leadership team.Complete Alivis New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.Complete and sign all compliance courses.
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 10/21/2026 18:26:14 • Indexed: 10/21/2026 18:26:14