GENERAL ROLE

The Hermès In Store Customer Experience Specialist will join the team developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.

MAIN RESPONSABILITIES

The In Store Customer Experience Specialist is responsible for:

• Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion;
• Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience;
• Oversee and update the store calendar of events and appointments;
• Handle aftersales requests and delivery services;
• Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
• Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage (water, coffee, champagne, etc).

PROFILE

• Bachelor's degree preferably with a hospitality or fashion management focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
• Proficient with Excel / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.