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The Position

Roche Diagnostics is seeking a Global Access Program (GAP) Coordinator for West Africa to to plan, implement and manage the Roche GAP Expanded Program in alignment with their stakeholders in the region.

Key Responsibilities

Program Planning and Implementation

• Develop the Roche GAP Expanded program (HIV, HBV, HCV, HPV, MDTB) plan by understanding all the needs of the stakeholders, drafting the plan and securing approval.

• Develop the GAP Expanded program plans by gathering input from partners, understanding Roche expectations and targets, allocating dates against targets, drafting program plan and receiving approval annually by deadline.

• Review and manage the progress against the program plan by receiving feedback from partners, evaluating against targets, understanding challenges and amending plans in line with approved actions and standards as scheduled.

• Manage and optimize company resource utilization by evaluating and coordinating that Roche resources are secured, training partners so that consumables are utilized correctly and tracking and monitoring utilization against KPI’s and addressing discrepancies at all times.

Reporting & Forecasting

• Draft and submit reports on defined GAP reporting parameters by gathering and analyzing data; and compiling report with recommendations as agreed.

• Quantify and submit forecasts for Roche GAP reagents by receiving data, evaluating input factors, evaluating quotations and drafting forecasts by deadline as required.

• Report on instrument uptime and functionality by engaging with end users and receiving field engineer reports, collating and reporting as per KPI’s and with recommendations by deadline and as agreed.

• Quality manage program implementation by defining quality standards (KPI’s), measuring, identifying and addressing issues, improving workflow, improving TAT and implementing solutions as required and agreed.

Partner Engagement and Management

• Coordinate and conduct stakeholder meetings by ensuring target audience attendance, drafting agenda’s, coordinating that minutes and actions are captured, agreed on and timelines are allocated to all resolutions at all times and as required and scheduled.

• Conduct partner training by identifying training needs, scheduling training, coordinating attendance, facilitating training and evaluating training integration as required.

• Address partner issues and non-performance by identifying concern or non-delivery, identify cause, engage with partner and develop plan to address, manage implementation of plan and measure impact as agreed and defined.

• Enhance the Roche market position by identifying and implementing opportunities, building mutually respectful and beneficial relationships with partners and implementing opportunities as and when required.

• Build partner capability to utilize Roche instruments by providing technical support and assistance, drafting SOP’s and Job Aids, Sharing with partners and measuring instrumentation utilization improvement as required.

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: Qualification in a relevant Science based field (medical or laboratory sciences or similar)

• Required Experience: At least 3-5 years’ experience in the field. At least 2 years practical laboratory experience is ideal with at least 1 year in a similar role in a similar environment as Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.