Role Overview

As an Apprentice, you’ll develop your knowledge of international freight forwarding, sitting within our Ocean Freight Commercial Centre (OCC). You'll develop essential skills in customer relationship management and commercial pricing processes, engaging with both carriers and customers. This role also offers a unique opportunity to understand Request for Quotations (RFQ‘s) and global tenders, whilst working towards a Business Administration (Level 3) qualification.

Key Responsibilities:

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Develop relationships with our core carriers (shipping lines who move containers from A to B)
• Understand the commercial pricing process, this includes ‘Spot Pricing’ / Monthly pricing / 3 months + pricing / Responding to UK customer RFQ’s
• Understand how we reply to global tenders which are managed by our central ‘House of Pricing’ team in Switzerland who issue IPT’s (Internal Pricing Template) – this process is different to the ‘Customer RFQ’s referred to above
• Involvement in keeping our core carrier SLA’s (Service Level Agreements) updated and circulated to the business
• Learn how the OFR commercial team interact with the operational and sales functions in DGF
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required

Skills and Experience:

• Customer service focus
• Good administrative and organisational skills
• Results driven with a high attention to detail
• Effective interpersonal skills
• Ability to prioritise tasks and use own initiative
• Excellent written and spoken English
• High level of IT skills
• Good knowledge of Windows, Word, Excel
• Minimum of 5 x GCSE passes including English and Maths

Benefits:

• • Business Administration, Level 3

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: 37.5 hours per week

What’s Next?

If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.