As a OFR Operations Agent – Rates & Tariff, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

Key activities:

• Set up and maintenance Client (Sell) rates and Carrier (buy) rates in Cargowise1 ensuring accuracy and compliance with company standards.
• Collaborate with Operations teams to troubleshoot auto-rating issues and address queries related to locally maintained tariffs.
• Regularly review expiring rates and proactively follow up with Rate Owners for updated Rate Sheets to ensure competitive pricing.
• Engage with the Ocean Commercial Centre regarding UK-controlled business, fostering strong relationships for efficient operations.
• Work closely with Key Account Managers and Implementation Teams, both in the UK and overseas, to support seamless service delivery.
• Assist with various tasks, including Import Port Health Charges and compiling Containers on Quay reports from Carriers as needed.
• Contribute to the UK OFR Product team in achieving KPI targets related to station metrics, driving operational excellence.

Skills, Experience & Qualifications:

• Proven knowledge and experience in using Cargowise1 effectively in a logistics or shipping environment.
• Strong understanding of ocean tariffs and market dynamics to inform pricing strategies.
• Process-driven with a methodical approach, demonstrating a keen eye for detail in all tasks.
• Excellent verbal and written communication skills, facilitating clear and effective interactions with internal and external stakeholders.
• Strong administrative capabilities, including advanced MS Excel skills for data management and reporting.
• A proactive mindset that supports a culture of continuous improvement, seeking ways to enhance processes and efficiency.
• Collaborative spirit with the ability to work effectively within a team to achieve common goals.

LOCATION: Hayes/Staines

HOURS: 37.5 per week

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.