Business Development Manager (Order Management Solutions) – Ryton-on-Dunsmore

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580, 000 people globally, DGF has around 31, 000 freight forwarding experts in more than 190 countries around the world, with around 1, 000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder

(CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

As the Business Development manager, you will be the subject matter expert for Order Management Solutions (OMS) working in partnership with DHL Sales to enable the OMS product to enable on our Growth and EBIT targets.

Key Responsibilities:

• Deliver business development and revenue growth for Order Management Solutions in both the UK and European markets.
• Identify and pursue strategic opportunities with new clients.
• Develop retention, upsell and cross-sell strategies with our existing customers.
• Collaborate with internal teams to tailor solutions that meet client needs.
• Maintain strong relationships with key stakeholders and decision-makers.
• Monitor market trends and competitor activity to inform business strategy of future needs.
• Represent DHL professionally at industry events and client meetings.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Customer obsessed - Able to translate the services we provide into compelling Service, Value and Commercial propositions.
• Managing relationships - create trusting customer relationships at all levels to deliver business growth and excellent service outcomes.
• Teamwork, managing effective communication with all relevant stakeholders. Keep key stakeholders informed of progress.
• Problem solver, develop solutions for customers that exceed the capabilities of our competitors.
• Intercultural competence – able to collaborate effectively across different European markets and cultures, adapting communication and approach to diverse stakeholders

Benefits:

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

HOURS/SHIFT PATTERN: 37.5 per week (Adaptable working). Occasional requirement to work UK National Holidays in line with customer requirements

REPORTS TO: Head of OMS

OFFICE: Role is based in UK and Principal office – Ryton-on-Dunsmore, Coventry.

TRAVEL: This role has both UK and European regional responsibilities and will include EU travelling

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.