At InterContinental London Park Lane, we are currently looking for an Individual Reservations Agent to join our team.

Welcome to InterContinental London Park Lane

Located at one of London’s most prestigious addresses, where the late Queen Elizabeth II once resided, our hotel blends refined tradition with modern luxury. Nestled in the heart of Mayfair and overlooking two Royal Parks, we offer elegant natural interiors, personalised service, and award-winning experiences that reflect the best of the capital.

Are you passionate about creating seamless guest journeys and thrive in a detail-focused, fast-paced environment? We are seeking a dedicated and proactive Individual Reservations Agent to join our dynamic Reservations team. In this pivotal role, you will be responsible for handling individual reservations with precision and efficiency, ensuring our guests receive the exceptional standard of service that defines the InterContinental brand.

You will act as a trusted point of contact for our valued guests and clients—taking ownership of the reservation process from enquiry to confirmation, all while maximising room revenue and upholding brand standards. As part of a collaborative and guest-focused team, you will also play a key role in promoting the hotel’s premium offerings, from Club InterContinental to our award-winning spa and dining venues.

If you have experience in Reservations or Front Office in a 4- or 5-star hotel environment, and are motivated by excellence, attention to detail, and delivering True Hospitality, we would love to hear from you.

To thrive in this role, the key skills & experience you’ll need are:

• Previous experience in hotel reservations or front office ideally within a 4 or 5 star environment
• A sound understanding of Opera PMS and confidence in making system changes as needed
• Excellent communication skills and a warm, approachable personality
• Strong attention to detail, accuracy, and time management
• Ability to multi-task and remain calm under pressure
• Proactive problem-solving skills and a commitment to guest satisfaction
• Confidence in handling VIP and returning guest preferences with discretion and care
• A team player with a can-do attitude, passionate about continuous improvement and service delivery

We are committed to offering our Individual Reservations Agent a competitive salary and a wide range of benefits:

• £ 29, 243.76 per annum plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays – increasing to 33 days with service (pro-rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on duty
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15, 000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.