Tenancy Support Officer

Kendal, Cumbria

Permanent, full time (37.5 hpw)

Pay £24, 638 per annum plus brilliant benefits including Health cash plan!

Home, a place where you belong

We have a fantastic opportunity to join our team here at our South Lakes Next Steps Accommodation programme.

The South Lakes NSAP is our supported accommodation service in Kendal. We’ve been open just over three years now and it is fantastic to see the differences we’ve made and continue to make daily, to our customers lives. The positive outcomes speak for themselves.

If you are someone who really cares about people; you are willing to go the extra mile to support someone to achieve something big or small; you’re tenacious; you’re someone that wants to give people a chance to be the best they can possibly be…. Then this may just be the role for you.

Here at the South Lakes NSAP, we support people who have been homeless or are at risk of homelessness. Each of our customers has their own story and understanding this is key in the role of a Support Worker.

Typical day as support worker

• Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.
• Running customer activities in the service, encouraging customers to interact with other customers and build the skills they need to achieve independence.
• You will support customers to access external groups and agencies to build up their own support networks for when they are ready to move into independent accommodation.
• You would be supporting customers to build the skills they need to maintain permanent independent accommodation. This might be things like budgeting, paying bills, setting up utilities, ensuring their property is clean and tidy, cooking good healthy meals.
• Liaising with external agencies and brining those agencies around the table to provide the support your customers need to hit their goals.
• Working with customers to secure permanent accommodation.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• You need to be passionate about supporting people to achieve their full potential.
• You need to be tenacious. Thing’s won’t always go right but you will be able to pull it all back together and get things back on track.
• You will be empathetic. You will understand where people are in their lives and adapt your approach to support them.
• You need to be someone who gets a buzz from seeing someone achieve something they have been working towards, no matter how small.
• You will be able to work with other agencies and pull them in to support your customers to be their best.
• If you have worked in support, care or housing before – that’d be great. But it’s the people skills we are looking for. We can teach you the rest so do not let that put you off.
• You’ll need an Enhanced DBS check done and we pay for that.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review

Our team

We have a fab team of 3 support workers, Tracy Lowis is our support coordinator, and Joanna Peters is the senior client services manager for the service. As well as looking out for our customers, we look out for each other too.

Job details

• Our support workers will work predominately between the hours of 8am and 8pm Monday – Sunday. Typical shifts are on a 4-week rolling pattern – These being: 8am – 4pm; 9am – 5pm; 11am – 7pm; 12pm – 8pm
• Able to use technology You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk