Support Coordinator (Waking Nights)

Sunderland - based between Sunderland University Student accommodation over 3 sites.

Permanent, part time (18.75 hpw), rota working: 2 shifts per week.

Pay £13.21 per hour (salary £25, 838 per year – pro rata) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that are there to provide wellbeing support and guidance to students at Sunderland University. The service provides emotional, wellbeing, crisis prevention and mental health support. This service operates alongside the Universities Wellbeing Team and has made such a difference to students in the area.

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job. If you like the idea of no 2 nights being the same, with the alert skills of a meerkat, this is the job for you!

Typical night as our Support Coordinator

• Receiving calls from students, listening to their concerns and offering guidance.
• Offering face to face support and welfare checks in the Student Accommodation.
• Coordinating events to promote student wellbeing, from; film nights to stalls at freshers’ week.
• Work in close collaboration with the University’s Wellbeing, Accommodation and Security Teams to ensure wrap-around support is available to students 24/7.
• Provide person-centred, tailored guidance to students in relation to a wide range of needs which are having a detrimental effect on their wellbeing, such as emotional support, signposting to financial support and support to access community, social and voluntary groups.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here; we’re in the top ten for Great Places to Work in the UK!

You bring

• Passion to support students to live their best life, working together with an eye for detail.
• Experience of coordinating and signposting to internal and external services.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• Recognise every student is different and you’re able to adopt a flexible, personal approach, listening to students to understand their needs.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Jodie and our Sunderland University Out of Hours team, we’re super passionate about what we do! We’re really proud of the service as it is the only one of its kind in the business. We’re a supportive bunch and like to have cuppas and chats.

Job details

• Where we’re flexible with you, we do need to meet the needs of our students. That may mean adapting your start or finishing times on occasion.
• Working from 18: 30 - 06: 30, 4 nights on 4 nights off 8 week rolling rota. (Part Time is 2 nights per week)
• Although you’ll work nights, we do get together regularly for training and team meetings.
• Able to use technology to update outcome spreadsheets, complete online learning and to collaborate with colleagues and our stakeholders at the University.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk