Support Coordinator

Sunderland

Permanent, Full Time (37.5 hpw)

Salary £25, 868 per annum (pro rata) plus, great benefits including Health Cash Plan

Home, a place where you belong

We are excited to offer a fantastic opportunity to join our team as a Support Coordinator, where you'll support customers with complex mental health needs to live independently in the community. This role is within our STEP (Supporting Tenancies, Enabling People) service, based in Sunderland and Washington, focusing on providing tailored, flexible support to help individuals achieve their goals and aspirations.

As part of the growing STEP service in the Northeast, you’ll play a key role in its development and success. You'll work closely with external agencies and professionals to deliver personalized support plans, empowering customers to build the skills they need for independent living. Together, we’ll make a lasting impact on the lives of those we support.

Typical day as our Support Coordinator

• Creating support plans with your customers and working together as a team to ensure the smooth delivery of support.
• Supporting our customers with complex mental health needs, learning difficulties and/or dual diagnosis. Attending MDT's, risk planning meetings etc to enable us to best support our customers.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.

Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too

You bring

• You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.
• You have experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.
• If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high-tech company and most of our application process and mandatory learning are online. However, we’re glad to support you if you need help.
• To make sure our customers are well supported, it’s important that you’ve had a job in a similar environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
• As this is a community-based job, you need to be able to drive, as well as having access to a vehicle insured for business purposes (we pay your expenses to cover this use!)

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external & internal candidates for this role. This remains under regular review.

Our team

You’ll join Danielle and our mental health outreach team, we’re super passionate about what we do! We’re really proud of our service and the difference we make. We’re a lovely bunch and as well as supporting our customers, we support each other too.

Job details

• You will work on a rota basis, Monday-Sunday.
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk