Support Coordinator

Brandon, Durham

Permanent, Full time (37.5 hpw)

Salary £25, 838 and great benefits including Health Cash Plan

Home, a place where you belong

Want to part of a team that really cares and empowers customers to live their best lives? As our Support Coordinator, you’ll provide the support required for customers to develop the skills needed to live independently in the community. Our service provides accommodation to customers aged 16–35 who are either homeless or at risk of homelessness.

As well as improving the lives of our customers, you will also be contributing towards making your service a ‘Great Place to Work’ for our colleagues. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Support Coordinator

• You’ll work with a team of Support Coordinators to deliver a high-quality service that meets or exceeds Home Group KPIs and OFSTED standards.
• Working under the support and supervision of your Senior Client Service Manager and Senior Support Coordinator, to ensure our customers receive the necessary support to develop their independence and enable them to reach their desired outcome
• Supporting customers with varied support needs including mental health issues, housing related support, complex needs and responding appropriately to challenging behaviour.
• You will create and update support plans and risk assessments with your customers. Helping them with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation.
• Ensuring our properties are well maintained, clean and homely. This not only ensures our customers have a nice place to live, but it also helps with keeping our voids to a minimum.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here; we're in the top 10 for Great Places to Work in the UK!

You have

• Experience of creating person-centred support plans risk assessments and reviews
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• The confidence to challenge behaviours misaligned to our values
• The understanding of where our customers are in their life and have the passion to advocate for them and experience of delivering support in a housing or care environment
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

We’re really proud of our recent Ofsted registration, meaning that we can continue to provide support to young people under the age of 18. We’re a supportive bunch and like to get together socially from time to time, whether it be for a coffee or a glass of wine (or two)!!

Job details

• The service is staffed 24 hours a day, 7 days a week. You will work on a 4 week, rolling rota, including weekends, and bank holidays. This rota does not require you to work night shifts.
• Occasionally, there may be a requirement for you to work flexible hours in order to meet the ever-changing needs of our customers. We acknowledge that flexibility is a two-way street, therefore, should you require more flexibility yourself to maintain a good work/life balance, we will endeavour to accommodate your requests.
• Morning and late shifts may include a period of time where you will be lone working.
• Basic knowledge/aptitude of Microsoft Word and Excel is essential.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to view the Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk