Support Coordinator

Basingstoke and North Hampshire

Permanent, Full Time (37.5 hours per week)

£12.61 per hour (£24, 664 per annum) plus great benefits, including Health Cash Plan!

Home, a place where you belong

Are you a self-starter motivated by supporting isolated and vulnerable people in our community to improve their lives? As our Support Coordinator, you’ll provide short-term interventions to link customers with complex needs to other services in the community. You’ll take referrals from the Multi-Agency Safeguarding Hub (MASH) for people identified as at risk of self-neglect by GPs, Paramedics, or Fire Service when they’re called to an incident in their homes. You’ll be supporting those who have fallen through the gaps in services, such as customers with support needs around hoarding, poor living conditions, or difficulty maintaining their well-being, so you’ll make a big difference every day helping isolated customers in the community achieve their hopes and aspirations. Amazing we know!

Typical day as a Support Coordinator

• Creating support plans with your customers and coordinating our small team of Support Workers.
• You will be working with a customer group in their own homes and community across Basingstoke and North Hampshire that experience mental health and have complex needs.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, liaising with agencies, support planning, goal setting and regular reviews.
• Cuppas, chats and catch-ups. There’s no rushing from one customer to the next here! There is plenty of time to collaborate with colleagues, too.

Fancy going home each day knowing that you have helped change our customer's lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• An ability to be dynamic and manage your own diary and caseload to focus on outcomes for our customers.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• You’ll need a vehicle insured for business to get from A to B. The great news is that we’ll pay your mileage!

Due to limits on our current sponsorship certificates, we cannot offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• You’ll cover a 7-day rota, including one in four weekends and occasional sleep-ins. Shifts are 9-5 and 2-10 pm.
• We also have capacity for working 9-5 Mon-Fri with some flexible working required.
• Although you'll lone work at times, we do get together regularly for training and team meetings.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues. You’ll be allocated a laptop, phone and lone working device so you can manage working in the community.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.