Senior Service Manager

Salary £29, 836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session

Temporary (6 months), full time (37.5 hpw)

Torquay

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Torquay support team to deliver person centred housing related. You’ll manage our services which house customers experiencing working with women and families fleeing domestic abuse. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you’ll do

• Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.

• Be the Safeguarding Lead for the service

• Ensure Health and Safety checks and risk assessments are completed and recorded accurately

• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners

• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service

Why join us?

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values

• The understanding of where our customers are in their life and have the passion to advocate for them.

• Experience of delivering support in a housing or care environment

• Experience of people management

• Experience of managing multiple services and/or managing managers

• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• We’re open to agreeing a work pattern with you

• You’ll manage your own diary

• This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.

• You’ll have the opportunity to network across services and with commissioners to ensure the service standards are delivered

• You’ll need an enhanced DBS and we pay for that.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year

• 2 paid volunteering days each year

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.