Senior Services Manager

Based in Norwich

Permanent, full time 37.5 hpw

Salary circa £32, 000 pa and great benefits including Health Cash Plan

On call shift payment of £14.30 per session

We can't offer a CoS for this role.

Home, a place where you belong

You’ll manage our 24/7 supported service providing housing and support to 12 customers, along with the housing management of our dispersed properties across Norwich at Aspland Road and Barnards Yard. Our services provide housing and support for men who have experienced or are at risk of homelessness.

We are looking for someone who has a good knowledge of external agencies in the area, confident with housing management and housing law, and a passion to make a difference and find creative ways to lead the team of colleagues. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you’ll do

• Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person centred service
• Manage budgets and spending to ensure that we deliver high quality services, and environments where our customers can thrive.

Why join us?

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
• The understanding of where our customers are in their life and have the passion to advocate for them.
• Experience of delivering support in a housing or care environment

• Experience of people and multiple service management

• To get from A to B, you’ll need a vehicle insured for business purposes. We’ll pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• We’re open to agreeing a work pattern with you
• You’ll manage your own diary
• This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
• You’ll have the opportunity to network across services and with commissioners to ensure the service standards are delivered
• You’ll need an enhanced DBS and we pay for that.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year

• 2 paid volunteering days each year

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.