Senior Client Service Manager

Working in services across Bath and Weston Super Mare

Permanent, 37.5 hpw

Salary £28, 174 to £36, 000 pa depending on skills and experience and great benefits including Health Cash Plan

On call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager you’ll lead our Bath and Weston staff teams to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers with a variety of needs including homeless and domestic abuse.

Typical day as a Senior Client Service Manager

• Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person centred service

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
• The understanding of where our customers are in their life and have the passion to advocate for them.
• Experience of delivering support in a housing or care environment
• Experience of managing multiple services and/or managing managers and people.
• An understanding of Ofsted and the regulations for Young Peoples services.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Work pattern is currently 9-5 Monday to Friday but we are flexible and would be open to agreeing a work pattern with you. You will be expected to support the wider On call out of hours as part of a rota.
• Able to use technology
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk