Senior Client Service Manager

Ravensthorpe, Mirfield & Batley, West Yorkshire

Permanent, Full Time (37.5 hpw)

Salary £28, 174 to £30, 804 per annum

Plus, great benefits including Health Cash Plan!

Home, a place where you belong

to lead a team that truly cares, and empowers people to live their very best lives? Join us as a Senior Client Services Manager, where you’ll inspire and guide our fantastic teams at Queen Street and Calder House. You'll be at the heart of delivering high-impact, person-centred housing support, and creating a workplace where people love to come to work.

You'll be managing supported living services for individuals with mental health needs, acquired brain injuries, autism, and learning disabilities across two sites. You’ll also take the lead on housing management at our Batley service.

This is more than a job, it’s your opportunity to unleash potential, lift lives, and lead with purpose.

Typical day as a Senior Client Service Manager

No two days are the same here, but here’s a flavour of what you’ll be doing.

· Leading, coaching and inspiring a team to deliver exceptional support services, evidenced by our customer satisfaction surveys and KPIs.

• You’ll the Safeguarding Lead for the service - your sharp eye keeps our customers safe and supported.
• Making sure health and safety checks, risk assessments, and records are completed with care and accuracy.
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
• The understanding of where our customers are in their life and have the passion to advocate for them.
• Experience of delivering support in a housing or care environment.
• Experience of people management.
• Experience of managing multiple services and/or managing managers.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Flexible working hours
• You will manage your own diary while ensuring service requirements are met
• You will cover on call alongside your peer managers
• On call shift payment of £14.30 per session
• Able to use technology including Microsoft Office, Outlook, PowerPoint
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We’re a Great Place to Work and 10^th Best place in the UK for Wellbeing”
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk