Senior Client Service Manager

Handsworth, Birmingham

Permanent, full time (37.5 hpw),

Salary £27, 000 to £30, 200 per year and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Birmingham Universal Prevention Service team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!

We have a fabulous opportunity for you to join our awesome team. The Birmingham Mental Health Universal Prevention Service, made up of 19 self-contained apartments, offers both accommodation and support to customers with mental health needs living in Birmingham. We have both a residential service which offers 24-hour support and a floating support service where customers can be supported in the community whilst living in their own homes.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
• The understanding of where our customers are in their life and have the passion to advocate for them.
• Experience of delivering support in a housing or care environment
• Experience of people management
• Experience of managing multiple services and/or managing managers
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Diane and our Birmingham Universal Prevention service team, we’re super passionate about what we do! We’re really proud of having been able to support our customers to achieve their goals and move into their own independent accommodation. We’re a supportive bunch and like to feel like a work family that not only support our customers, also support each other.

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)
• This is a hybrid role and you’ll spend 4 days in the office and 1 day working at home.
• Able to use technology for monitoring rents, setting up support plans, incident management, budgets and monitoring performance.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We’re a Great Place to Work and 10^th Best place in the UK for Wellbeing”
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk