Scheme Manager - Residential

Dingles Court (Pinner, London)

Permanent, full time (37.5 hpw)

Pay £27, 082 per annum plus great benefits including Health Cash Plan (this role is live in and includes a property onsite on a rent-free basis)

We can’t offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you’ll do

• Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Provide visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Why join us?

Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top 10 Great Places to Work!

You have

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• A self-starter approach with the ability to work much of your time alone.

The Practical bits

• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We work Monday to Friday, but you may need to work occasional evenings too, to support our customers.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream

• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Scheme Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.