Referral Worker

West Midlands, Birmingham

Permanent, Full Time (37.5 hours per week)

Pay £23, 464 to £23, 672 per annum pro rata

Empowering customers to live rewarding and happy lives. That’s when it hits home.

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Referral worker and Admin support, you’ll be at the heart of supporting our short term and long-term customers who have complex Mental health needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as our Referral Worker

• We help change our customer’s lives for the better. You’ll play your part by processing referrals and delivering outcome decisions to customers and partner agencies.
• We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!
• You will be liaising directly with the management team at Aviary House and the local authority to support transition customers from hospital and their own homes into respite care.
• You will lead on showing new customers around the service and completing all customer paperwork including a care plans and risk assessments.
• You will monitor the customers during their placement and feedback any concerns to the relevant professionals. You will also do your best to ensure the clients get the most from their respite placement at Aviary House.
• You will complete regular administrative duties to support the service including financial audits, taking minutes of both staff and resident meetings, compiling service data and incident forms and working closely with the management team within the service.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• You’re passionate and motivated to engage with a diverse range of people, to help them make positive and lasting changes to their lives.
• You’ll impress us with your ability to work on your own initiative, as well as your good working knowledge of databases and excel packages to record referral data accurately and complete monitoring data forms.
• To make sure our customers are well supported, it’s important that you have worked in a care environment before and have some administrative experience. Don’t worry, we won’t drop you in the deep end, we’ll help you understand how things work at Home Group!
• You’ll also have brilliant interpersonal skills to collaborate with others including customers, colleagues and external agencies. You’ll provide the highest quality of customer service, and administrative support to the team.
• To make sure that we keep our records straight, and customers safe, it's important that you are technologically savvy (or at the very least not a technophobe!)

Our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team - we’re a ‘work family’! Our manager Alyssa Mzihi has worked as a Registered Manager for 15 years within a variety of CQC services and has worked at Home Group for two and a half years. There are 26 of us in the team and we don’t just love to support our customers, we’re there for each other too!

Job details

• You’ll work on a rota basis between the hours of 8am till 4pm.
• We may need you to be flexible to meet the needs of our customers, but we will give you the time you need to spend time doing the things that matter to you!
• When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• We’re Investors in People Platinum employer, a Great Place to Work and 10^th Best place in the UK for Wellbeing”
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Referral Worker Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk