Outreach and Tenancy Coordinator

Yeovil, Somerset

Permanent, Full Time (37.5 hpw)

Salary circa £25, 000 (up to £26, 000 depending on experience) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? We have a fabulous opportunity for you to join our awesome team. Based at The Link, a Community Health and Wellbeing Hub in Yeovil, we are looking to recruit an enthusiastic and self-motivated Outreach Support Coordinator to work with customers experiencing difficulties in securing or maintaining accommodation.

You will be part of the team providing outreach support to rough sleepers in the area, working with them to improve their opportunities and linking them in with partnership agencies. You will also deliver our tenancy accreditation course, the Home Achievement Programme (HAP) to our customers in Somerset.

The HAP is an affordable tenancy training course giving people specific help in acquiring new skills and tackling individual barriers to progression. It is designed to help customers, who find learning new skills and improving challenging lifestyles difficult. HAP Course Modules are selected depending on the specific needs of the customer and include areas such as ‘Managing a tenancy’ and ‘Healthy relationships’ and importantly working towards inspiring, realistic goals and ambitions, based on their capabilities.

A key part of your role will be to build strong and pro-active relationships with housing providers and landlords to enable a smooth transition and open up housing opportunities for our customers.

You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as our Outreach and Tenancy Coordinator (known by us as Support Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• You will be working with adults who are street homeless or who are experiencing difficulties in maintaining their accommodation.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review

Our team

You’ll be working alongside our fabulous team of Service Managers, Outreach Coordinators, Health Coaches, HAP Coordinator, Hospital Discharge Coordinator who are super passionate about supporting customers and are here to support you as you make yourself at Home!

Job details

• Full time, 37.5 hours per week.
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

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