Operations Manager

Salary circa £56k p.a. depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year

Temporary (6 months), full time (37.5 hpw) hybrid role

Harrow, covering our homes in North London.

We can’t offer a CoS for this role

Home, a place where you belong

You’ll shape how services run and improve, not just oversee them. In this role, you’ll influence service innovation, drive operational improvements, and lead teams delivering supported, rented, and leasehold homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improve everyday lives, this is a chance to step up and make a real impact.

What you’ll do

• Lead housing and supported managers to deliver high quality, customer cantered services.

• Drive service improvement using data, insight, and strong operational grip.

• Manage budgets and performance across a varied portfolio of homes and services.

• Build trusted relationships with commissioners, partners, and internal teams.

• Coach and develop colleagues to create confident, high performing teams.

Why join us

You’ll have the space to influence strategy and shape how services are delivered, while growing your leadership impact across a wide and varied portfolio. You’ll work with experienced colleagues who value collaboration, learning, and doing the right thing for customers. With flexibility, trust, and real development opportunities, this is a role where you can stretch yourself and see the difference you make. Be part of one of the UK’s Great Places to Work!

You have

• You have strong experience managing housing, supported living, or customer services.

• You have led and developed managers and teams through change and challenge.

• You have confidence managing complex budgets and performance targets.

• You have solid knowledge of compliance and regulatory requirements.

• You have excellent communication skills and build relationships with ease.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Your working days are Monday to Friday, approximately 9am - 5pm but with some flexibility built into these hours.

• There is an expectation to attend evening and weekend meetings with our customers as and when required.

• You need to be able to travel at least 3 days a week to the office in Harrow, with the rest of the week at home or in the community.

• You need an Enhanced with barring list DBS check (we pay)

• You need to be able to drive and have access to your own vehicle insured for business purposes

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)

• Paid time off for volunteering

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

Find out more

Click APPLY NOW to see our Operations Manager Job Description , find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.