Leasehold Property Manager

North East – Community Based

Permanent, Full Time (37.5 hpw)

Salary £30k - £35k negotiable depending on skills and experience, plus great benefits including Health Cash Plan!

Home, a place where you belong!

Are you looking to progress your career in property management? Do you have experience and understanding of leasehold? Then join our Leasehold team on the next step in your career journey! In this autonomous role – you bring your leasehold knowledge, and we’ll provide the support and training to develop your property management skills.

Typical day as a Leasehold Property Manager

• You’ll be the face of Home Group, responsible for a small portfolio of schemes, carrying out site inspections.
• You’ll manage customer queries, arrears, anti-social behaviour, complaints and safeguarding.
• You’ll work with customers both on a one-to-one basis and to facilitate wider scheme meetings and resident associations
• You’ll collaborate with our maintenance colleagues and the wider leasehold team to ensure the scheme is compliant and has an effective planned maintenance programme
• You’ll collaborate to ensure scheme service charge accounts are accurate and transparent for our customers.
• Your overall mission is to improve the leasehold customer experience with Home Group.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a Top 10 Great Place to Work in the UK!

You have

• Demonstrable experience in customer service and a commitment to seeing complex issues through to resolution.
• Experience of working with customers in leasehold or rented properties.
• It would be great if you have qualifications in TPI (previously known as IRPM) RICS, or other relevant housing/property management certificates.
• Line management experience is a bonus!
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is tha we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Natalie our Leasehold Operations Manager, who has been with Home Group for 8 months but has been in the sector for over ten years so knows her stuff on all things leasehold!

Our Leasehold team scored a huge 94% in our most recent Great Place to Work survey so you know you’ll be joining a fantastic culture and great place to work!

Job details

• Community based, spending most of your time working in the community with our customers. The rest of your time is split between home and the office, working with the wider team, or in training and team meetings.
• Where our customers need us is where you will be!
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• Commitment to your professional development by supporting you in obtaining relevant professional qualifications.
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Leasehold Property Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk