Lead Support Worker

Sunderland and County Durham

Permanent, Full time or Part Time (37.5 hpw if FT or 15 hpw PT)

Earn £13.21 per hour (£25, 838 per annum - pro rata for part time)

Great benefits including 34 days leave and a Health Cash Plan!

Home, a place where you belong

Join us as a Lead Support Worker in our Central Resource Team, where you’ll support customers with complex needs both in their homes and out in the community.

You’ll enjoy excellent benefits such as generous annual leave, health and wellbeing support and paid volunteering days. With our strong reputation for inclusivity, development, and colleague wellbeing Home Group provides both purpose and progression in a supportive workplace culture.

Typical day as a Lead Support Worker

We provide cover across supported accommodation and community services during staff leave, sickness, or recruitment, ensuring customers always receive the best possible support.

• Create support plans with customers and coordinate Support Workers.
• Support people with complex needs (homelessness, substance misuse, mental health, isolation).
• Assist with independent living daily tasks, budgeting, wellbeing and activities.
• Complete risk assessments, safeguarding, reviews and tenancy support.
• Time for meaningful chats and collaboration, no rushing between customers.
• Mix of day and waking night shifts, based on service demand.

You’ll go home each day knowing that you have helped change our customers lives for the better, here, at one of the top ten Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working towards the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• You’ll need a vehicle insured for business purposes. We’ll pay your mileage!

We can't sponsor you due to certificate limits. We review this regularly.

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)

• Paid time off for volunteering

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Job details

• Working on a rota, including evenings, weekends and some waking nights.
• Travel between services in Sunderland and County Durham - Supported Accommodation and Community services
• Occasionally our customers' needs mean your start and finish times may change. Where we ask you to be flexible, we will always try to reciprocate.
• Some lone working, with regular training and team meetings.
• Confident using technology for plans, online learning and teamwork.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Find out more

Click APPLY NOW to see our Lead Support Worker Job Description (known internally as Support Coordinator), find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. You can even learn more about our benefits on our website.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.