Community Housing Assistant

Wigton/Maryport/Whitehaven

Full Time (37.5 hpw)

Temporary (6 months) with the possibility of permanent extension

Salary £23, 414 pa including great benefits including health cash plan

You also get to use our award winning benefits package!

Home, a place where you belong

We have fabulous opportunity for you to join our really awesome Income Collections Team in the role of an Income Community Housing Assistant. Your role in a nutshell, is to provide outstanding customer service and protect our income!

You’ll be a part of a National Income focused team which will involve the collection of Former Tenant Arrears, arrears Case Management and administration tasks around Universal Credit along with other income collection tasks. It’s also about working closely with National colleagues to make sure that we are accountable, commercial, caring and energised with everything we do.

About our team

To us were not just a team we’re a ‘work family’. Vicky, our line manager has been with Home Group for over 8 years and has over 17 years’ experience working in housing related roles. There are 6 other fantastic Community Housing Assistants in the team, and we don’t just love to support our national colleagues and customers, we’re there for each other too!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, income and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Job details

• you will have the flexibility of both home and office working in one of our local offices and we’ll give you the technical kit to make that easy..
• Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk