Housing Manager - Income Team

Portsmouth or Reading - Hybrid working

Permanent, part time (18.75 hpw) with the possibility of full time in the future!

Salary circa £32, 000 pa [pro rata] (depending on skills and experience, plus great benefits including Health Cash Plan

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome Income housing team covering the South Region. You’ll support our customers in managing their rent accounts, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!

Typical day as a Housing Manager

• You’ll look after a number of patches within the region and work a weekly case load.
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively respond to customer queries and complaints.
• Managing rent account cases, from sign up and low-level intervention, to attending Court Hearing's!
• Support the wider teams, financial inclusion, and Patch Housing Managers
• Working as part of the wider income team, but able to work proactively and manage a case load on your own.
• Confidence in speaking with people over the phone & face to face.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

About You

• You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
• You have, or are willing to work towards Chartered Institute of Housing Level 3
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join Manager's Sally & Lauren and our Income team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you’ll spend 1 day working from our community patches or your local office.
• Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk